Your privacy is our priority. This document clearly explains how mw99 collects, uses, stores, and protects your personal data — without confusing technical jargon.
Last Updated: 1 January 2026
This Privacy Policy describes mw99's data handling practices and should be read together with Terms and Conditions us. By using the mw99 platform, you agree to the terms set out in this policy.
Mw99 values the privacy of every user on our platform. This Privacy Policy is crafted to transparently and honestly explain how we handle your personal information — from the moment you register until you close your account.
This policy applies to all services provided by mw99, including the main website at mw99.app, mobile apps for iOS and Android, all games and entertainment within the platform, and all communications between mw99 and its users. It also applies to data we collect through the registration process, identity verification (KYC), financial transactions, and customer support interactions.
As a platform operating for the Malaysian market, mw99 complies with applicable data protection requirements and is committed to handling your personal information with full responsibility, transparency, and respect for your privacy rights as a user.
Mw99 collects your personal information through several methods — directly when you provide it to us, automatically as you use the platform, and in certain cases, through trusted third-party sources.
| Data Type | Collection Method | Primary Purpose |
|---|---|---|
| Identity Information | Registration / KYC | Account verification & compliance |
| Financial Information | Deposits & withdrawals | Transaction processing |
| Technical Data | Automatic / Cookies | Security & improvements |
| Game History | Mw99 Platform | Audit, disputes & improvements |
| Communications | Customer Support | Issue resolution & records |
Every piece of data we collect has a specific and legitimate purpose. mw99 does not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
You can manage your marketing communication preferences directly from your mw99 account settings at any time. Unsubscribing from promotional emails will not affect important account-related notifications.
Mw99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Data sharing only occurs in limited situations with a lawful basis, as follows:
Mw99 works with selected third-party service providers to help operate the platform. These include payment processing providers, cloud service providers, identity verification providers, and communication platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Mw99 will disclose your personal information to the relevant authorities where required by law, court order, or direction from a legitimate regulatory body. In such situations, we will comply with legal requirements while endeavouring to protect your privacy rights to the fullest extent possible.
In the event of any merger, acquisition, or transfer of mw99's business assets, user data may be transferred as part of that process. You will be notified in advance and will have the option to delete your account if you do not agree to the transfer.
Mw99 has never and will never share your personal data with advertisers, third-party marketing companies, or data brokers for targeted advertising purposes without your explicit consent.
Your data security is more than a promise — it is a daily practice at mw99. All personal and financial data is stored in a server environment protected by the latest industry security standards.
Mw99 retains your personal data for as long as your account is active or as needed for service purposes. Following account closure, certain data — particularly financial transaction records — may be retained for the period required by regulatory compliance obligations. Data that is no longer needed will be securely deleted or anonymised.
Mw99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit the mw99 website.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Login, session security, core platform functions | Session / 30 days | |
| Preference Cookies | Save language, theme, and display preference settings | 1 year | |
| Analytics Cookies | Understanding how users interact with the platform | 90 days | |
| Security Cookies | Fraud detection and suspicious activity monitoring | Session | |
| Marketing Cookies | Display of relevant promotions within the platform | 30 days |
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the overall functionality of the mw99 platform.
As a mw99 user, you have clear rights regarding your personal data. mw99 fully respects these rights and provides straightforward mechanisms for you to exercise them.
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete data in your account.
Request deletion of your personal data, subject to regulatory retention requirements.
Opt out of your data being processed for marketing or analytics purposes without affecting your platform access.
Request an export of your data in a structured format that can be transferred to another platform.
Request restriction of your data processing while a dispute or review is in progress.
To exercise any of the rights above, contact the mw99 privacy team via live chat or our support email. We will process your request within 30 business days and provide a clear response on the action taken.
The mw99 platform is intended for individuals aged 18 and above. mw99 does not knowingly collect any personal information from individuals under the age of 18.
If we find that personal data has been collected from an underage individual without our knowledge, we will take immediate action to delete that data and close the relevant account. If you believe a child has registered an account on mw99, please contact our support team immediately so we can respond promptly.
Parents and guardians are responsible for monitoring their children's online activities. If you suspect your child has accessed or registered on mw99, please contact us immediately for assistance.
In operating the platform, mw99 user data may be stored or processed on servers located outside Malaysia. However, any international data transfers are only carried out with custodians that provide data protection equivalent to or higher than local standards.
Mw99 ensures that all cloud storage and data processing providers used — regardless of their physical location — comply with recognised international security standards, including data encryption in transit and at rest, as well as strict access controls.
By using the mw99 platform, you consent to this data transfer in accordance with the terms set out in this Privacy Policy. If you have concerns about where your data is stored, you have the right to contact our privacy team for further information.
Mw99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, the latest regulatory requirements, or new platform functionality.
When material changes are made, mw99 will notify you through one of the following methods:
Continued use of the mw99 platform after any changes to this Privacy Policy are published will be considered acceptance of those changes. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mw99, our team is ready to assist you.
For data rights requests (access, deletion, data portability), please clearly state the type of request and provide the required identity verification information so we can process your request promptly and securely.
We are committed to responding to all privacy-related enquiries within 5 business days, and fulfilling data rights requests within 30 business days of receiving a complete request.
The layered protection we apply to safeguard your privacy at all times
All data in transit is protected with 256-bit SSL/TLS encryption — the same standard used by banking institutions and international security agencies.
Our two-step identity verification process ensures that only the genuine account owner can access and withdraw funds — protecting you from identity misuse.
Mw99 has never and will never sell, rent, or trade users' personal information to external advertisers or data brokers — your privacy is not our product.
Our automated monitoring system operates around the clock to detect suspicious activity and immediately alert the mw99 security team to any threats.
Mw99's security infrastructure undergoes regular penetration testing and independent audits by third-party security experts to ensure no hidden vulnerabilities exist.
Manage your privacy settings, communication preferences, and cookies directly from your account. mw99 puts data control in your hands — not ours.
Your privacy is protected, your data is secure, and our platform is trustworthy. Register your mw99 account today and enjoy online entertainment with complete peace of mind.